Return & Refund Policy

Thank you for shopping with Crown Belt. This policy explains how returns, replacements and refunds work for every order placed on crownbelt.com.

14-Day Returns

You may return an item within 14 days of delivery if it is unused, in the same condition you received it, and in its original packaging with all tags and accessories.

Items That Cannot Be Returned

  • Orders placed in the wrong size or the wrong colour.
  • Items that have been worn, used, altered or damaged after delivery.
  • Items returned without the original packaging.
  • Custom or personalised belts made to your specification.

Wrong or Damaged Items

If you receive the wrong item, or your item arrives damaged or defective, email us within 48 hours of delivery with your order number and clear photos. We will send a replacement or issue a full refund, and we cover the return shipping in these cases.

How to Start a Return

  1. Email info@crownbelt.com with your order number and the reason for the return.
  2. We will reply with return instructions and the return address. Please do not send items back without contacting us first.
  3. Pack the item securely in its original packaging and send it with a trackable service.

Return Shipping Costs

For change-of-mind returns, the customer pays the return shipping. For wrong or damaged items, Crown Belt covers it.

Refunds

Once we receive and inspect your return, we will email you to confirm whether the refund is approved. Approved refunds are issued to the original payment method within 5–7 business days. Your bank or card issuer may take a few extra days to show the credit.

Contact Us

For any question about returns or refunds, email info@crownbelt.com.